Terms of Service

Signed-in members can create content — profiles, handles, saved collections and notes — and connect with other members. We have zero tolerance for objectionable content and abusive behaviour. You must not post anything unlawful, hateful, harassing, sexually explicit, or that endangers or exploits anyone, and you must not misuse another member’s content or identity. Every piece of user content and every profile can be reported from within the app, and you can block any member. We review reports and remove violating content, typically within 24 hours, and we suspend or permanently remove accounts that breach these terms. You can close your account at any time in the app, and we may suspend or close an account that breaks these terms or puts other members at risk. Your content stays yours. To run the Guide we need your permission to store it and show it to the people you have chosen, so you give us a non-exclusive, worldwide, royalty-free licence to host, store, reproduce and display the content you create, for as long as you keep it in the Guide and only to operate the service. Delete your content or your account and that licence ends with it. You keep every other right in it, we never sell it or license it on, and you confirm that what you post is yours to post. The Guide includes an AI Concierge. It is often useful and it is sometimes wrong. Treat what it says as a suggestion rather than advice, and check opening hours, prices and bookings before you travel. The Guide also carries information about venues that comes from third parties, including results labelled as not reviewed by us. We take reasonable care, and we do not warrant that any of it is accurate, complete or current. If you send someone a Vana gift, you are buying a gift link that we email to the address you give us. Gift links expire 90 days after they are sent, an unclaimed gift is refundable up to expiry, and we use that email address only to deliver the gift. The Guide app is provided as it is and as available, and we do not promise it will be uninterrupted or error free. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law, and nothing affects your statutory rights as a consumer. Subject to that, we are not liable for indirect or consequential loss, and our total liability to you in connection with the Guide app, which is free to use, is limited to £100. We own the Guide’s own content, including our editorial writing, and you may not copy, scrape or redistribute it. We may change these terms as the Guide develops. If a change matters to you we will tell you in the app or by email before it takes effect, and continuing to use the Guide after that means you accept it. The date below shows when these terms last changed. If you use the Guide through the App Store or Google Play, their terms apply alongside these, and Apple and Google are not responsible for the Guide or for supporting it. Our Child Safety Standards set out our approach to child sexual abuse and exploitation, which we prohibit absolutely.